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Shipping & Delivery Policy


Thank you for choosing ArteCraftz as your preferred online platform for purchasing exquisite handicraft items. This Shipping & Delivery Policy outlines our guidelines and procedures regarding the shipment and delivery of your ordered products.


1. Order Processing:

Once you place an order on our website, we act on behalf of artisans to book the products you have chosen. As soon as we receive your order, we begin the process of verifying the availability of the selected items, confirming the payment, and preparing your order for shipment.


2. Shipping Methods:

We strive to ensure that your order reaches you in a timely and secure manner. To achieve this, we offer reliable shipping methods, including partnerships with renowned courier services. The available shipping methods and carriers will be displayed during the checkout process. Please note that the availability of specific shipping methods may vary based on your location and the items in your order.


3. Shipping Areas:

We currently ship our products to most locations worldwide. However, there may be certain regions or countries where we cannot deliver due to legal, regulatory, or logistical restrictions. If you encounter any issues while placing your order, please contact our customer support team, and we will try our best to assist you.


4. Shipping Timeframes:

We understand that receiving your ordered products in a timely manner is essential. The estimated delivery timeframes will be displayed during the checkout process, and these are calculated based on the availability of the items, the shipping method you choose, and your location. Please note that these timeframes are only estimates, and actual delivery times may vary depending on external factors such as weather conditions and customs procedures.


5. Order Tracking:

Once your order is shipped, you will receive a confirmation email containing the tracking details. This will allow you to track your package and monitor its progress until it reaches your doorstep. We recommend checking the tracking information regularly for any updates regarding your order's delivery status.


6. Customs and Duties:

Please be aware that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer and will be billed separately by the respective customs authorities. ArteCraftz is not responsible for any additional charges incurred during the customs clearance process.


7. Order Delivery:

To ensure the safe delivery of your order, we require a signature upon receipt. If you are unavailable at the time of delivery, the courier service will usually attempt re-delivery or leave a notification card with instructions for collection, depending on their policy within your region. Please follow the instructions provided by the courier service to avoid any delays or complications in receiving your package.


8. Shipping Fees:

Shipping fees are calculated based on the size, weight, and destination of your order. The exact shipping charges will be displayed during the checkout process. To provide transparency, the shipping fees are separate from the product prices and any taxes applicable to your order.


If you have any questions or concerns regarding our Shipping & Delivery Policy, please feel free to contact our customer support team, who will be happy to assist you. We hope you enjoy your shopping experience with ArteCraftz, and we look forward to delivering exceptional handicraft items to your doorstep!

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